In March, Akin, a SANY service engineer in Nigeria, received an urgent call from a key customer, claiming that one of their forklifts at the refinery had broken down, which seriously disrupted their work. Without hesitation, Akin drive three hours to the site.
Upon arriving at the site, Akin found although the vehicle could start and run normally, the gear lever was completely unresponsive. After a thorough system check, Akin finally identified the root cause: a failure on a solenoid valve. However, it was nearly dusk when the fault was found. Considering the customer needs the forklift to return to work tomorrow, Akin decided to stay late to solve the issue.
Given the poor lighting condition, Akin asked for a temporary work light. Disassembling and debugging each part patiently and carefully, Akin finally completed the repair work at 10:00 pm.
The customer was thrilled with Akin’s efficiency and highly appreciated his professionalism and dedication. Akin's performance not only solves customers' urgent needs but also profoundly interprets SANY’s "customer first " service philosophy.
Post time: Nov-13-2024